AUSTRALIAN CHARTER OF HEALTHCARE RIGHTS:
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health System. These rights are essential to ensure there wherever and whenever care is provided, it is of high quality and is safe.
The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights.
The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.
A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.
These three principles describe how this Charter applies in the Australian health system.
- Everyone has the right to be able to access health care and this right is essential for the Charter to be meaningful.
- The Australian Government commits to international agreements about human rights which recognise everyone’s right to have the highest possible standard of physical and mental health.
- Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these
What can you expect from the Australian health system?
WHAT THIS MEANS
You have a right to health care
|You can access services to address your healthcare needs|
You have a right to receive safe and high quality care
|You will receive safe and high quality health services, provided with professional care, skill and competence|
You have a right to be shown respect, dignity and consideration
|The care provided shows respect to you, your culture, beliefs, values and personal characteristics|
You have the right to be informed about services, treatment options and costs in a clear and open way
|You receive open, timely and appropriate communication about my care in a way you can understand|
You have a right to be included in decisions and choices about your care
|You may join in making decisions and choices about your healthcare and health service planning|
You have a right to privacy and confidentiality of your personal information
|Your personal privacy is maintained and appropriate handling of your personal health and other information is assured|
You have the right to comment on your care and have your concerns addressed
|You can comment on or complain about your care and have your concerns dealt with properly and promptly|
To assist us to provide you with the highest possible level of care, you have the responsibility to:
- Obtain advice from your health fund, doctors and hospital in respect of likely costs
- Disclose all relevant health information to your doctors and the hospital staff to assist with your care and treatment
- Participate in decisions regarding your care, treatment and discharge planning
For further information on your rights and responsibilities please visit:
Consumers Health Services Directory WA.- http://www.health.wa.gov.au/services/
Health and Disability Services, Complaints Office – http://www.hadso.wa.gov.au
For further information on how to make a complaint or comment on your care please click here.